Operations consulting
Process analysis, Lean practices, operating models, documentation, and implementation support.
How we approach this workOperations consulting + engineering
Less friction.More flow.
Routio is a Ukrainian operations consulting and software team. We simplify workflows, integrate ERP and CRM, and automate everyday work.
Working as one team.
From the work on your warehouse floor to the logic inside your systems.
Start at the source
Processes. People. Technology.
Finally connected.
As a business grows, manual work and disconnected systems start slowing people down. We find the cause and carry the change through to implementation.
Where friction starts / What we change
Today
- Manual work keeps returning
- Systems hold conflicting data
- ERP does not match the operation
- Growth adds friction instead of capacity
After
- Remove unnecessary steps and duplication
- Connect data and ownership
- Fit systems to the operation
- Prepare operations for growth
Capabilities
Four tools. One team.
From process analysis to working code, without handing the task between vendors.
Business systems
ERP, CRM, TMS, and WMS implementation and integration. Platform selection, custom modules, and connected workflows.
How we approach this workAutomation, data & AI
Data flows, reporting, and repetitive-work automation. Practical AI integrations for document processing, knowledge search, and assistants, with human review where needed.
How we approach this workCustom software
Internal tools, web applications, frontend, backend, integrations, and infrastructure.
How we approach this workCommon challenges
Does this sound familiar?
Illustrative scenarios, not accounts of client projects.
Orders have to be entered twice
Sales staff copy data from CRM into ERP, while updates get lost between systems.
We align statuses, define the source of truth and connect systems with error checks.
System stock does not match the warehouse
Reservations, transfers and returns reach the system too late.
We map stock movements, simplify the work and connect warehouse operations to records.
Every report starts with spreadsheets
The team reconciles files by hand instead of analysing what is happening.
We agree on metrics, automate data collection and make data sources traceable.
One workflow. From order to reporting.
An example of how we connect people’s work and systems. We map the actual workflow with your team.
- CRM / storefront
Order
Sales checks the details
- CRM + ERP
Sales
Confirm terms and reserve stock
- ERP / WMS
Warehouse / production
Pick or manufacture the goods
- TMS / carrier API
Delivery
Dispatch and track
- SQL / BI
Reporting
See status and exceptions
How we work
Understand first. Build second.
We start with how the work actually happens. The problem decides the solution, not a favourite tool.
Understand
Map the real workflow, constraints, roles, and data.
Process and bottleneck mapSimplify
Remove waste, duplicate steps, and unclear ownership.
Revised workflow and ownershipDesign
Define the operating model and technical architecture.
Architecture and delivery planImplement
Configure, integrate, automate, or build what is missing.
Solution validated against scenariosImprove
Document the system, train the team, and iterate.
Guides and improvement plan
Ways to work together
A big change. Or one useful step.
We work with small teams and growing businesses, from a single automation to a broader implementation.
Operations review
A focused examination of one process, its systems, and the most useful next move.
Implementation project
A defined integration, automation, business-system module, or custom software delivery.
Transformation partnership
Ongoing work across processes, systems, documentation, rollout, and improvement.
From a question to a solution
Where do you start?
Guides and public reading resources
Focused services
Check your processes
CRM: selection, integration and migration
Before we talk
Ask what you wanted to ask.
Pick a question for a straight answer.
We already have a CRM or ERP. Do we need to replace it?
Not necessarily. We first look at what can be improved in the existing system: configuration, data, integrations, or the process itself. Replacement makes sense when the platform’s limits genuinely hold the business back.
Can we start with a small task?
Yes. Stock synchronisation, file processing, a report, or a single integration can be a standalone project. Together we define the scope and how we will know the task is complete.
Do we need a technical brief?
No. Start with how the work happens today, what causes difficulty, and what you want to change. Example spreadsheets or a process map can help if you are allowed to share them.
Where does AI actually help?
Examples include classifying enquiries, extracting document data, and searching an internal knowledge base. Before integration, we define quality requirements, data access, and human review. Straightforward rules often need conventional automation instead.
How are budget and timing estimated?
They depend on scope, data quality, API capabilities, and dependencies on other systems. We clarify the task before agreeing on boundaries, stages, and acceptance criteria. Complex changes start with discovery.
Let’s start with your bottleneck.
Tell us what takes too much time, where data gets lost, or which system can no longer keep up.
Choose a task to open an email draft, or tell us about it in your own words.
Choose a task to fill in the form, or describe it in your own words.
Discuss your operations